Please read the following Terms of Service carefully before you agree to dog waste removal services from Dog Doody Patrol.
Dog Doody Patrol ("DDP," "our," "we,") is an independently owned and operated business that provides pet-waste removal services to residences, businesses, and commercial properties. The Client agrees to the following Terms that govern the sales and services provided by Dog Doody Patrol. The Client is bound to these Terms by accepting the Services Dog Doody Patrol is hired for and as further outlined below. The Client understands that Dog Doody Patrol's ability to provide Services can be dependent on: access to the yard, and grass length, which is the responsibility of the Client, weather, and other unpredictable outdoor influences.
Dog Doody Patrol offers residential and commercial pet waste removal services. These services include One Time Clean, Weekly Cleaning, Every Other Week Cleaning, Monthly and Seasonal Cleaning (Spring Cleans). We also provide sanitizing/deodorizing treatments for your yard. All pricing is based on an area size of approximately 4500 square ft. Larger areas will have an additional charge.
The Client understands that if Dog Doody Patrol can't access the service area due to locked/blocked/frozen gates or dogs in the yard, service for that day will be skipped, and charges will still apply. Dog Doody Patrol suggests adding gate combinations or lock keys to the Client file to avoid locked gates. A $7.00 driving fee will be added to the Client's bill if Dog Doody Patrol must make a repeat visit and return to the house for agreed-upon services unable to be initially rendered.
Dog Doody Patrol will work through the rain and cold as long it is safe and reasonably possible. The Client understands that we cannot work through extreme weather, including but not limited to: severe thunderstorms, high winds, extreme high or low temperatures, flooding, and/or accumulation of snow. Dog Doody Patrol is a month-to-month subscription service. DDP does not offer refunds for missed weeks due to weather. However, in these cases, if service is canceled for that week, a $7 trip charge will be credited to the next month's service fees, as DDP will account for twice the amount of pet waste the following visit. Additionally, if the yard is muddy or other unreasonable scooping conditions exist, service may be postponed until the next scheduled visit to avoid damaging the Client's yard.
Dog Doody Patrol does not provide services on the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day. If the scheduled pick-up day falls on one of these days and we are unable to make up a client's scoop day, DDP will skip service for that week, resume pick-up the following week, and credit the $7 trip charge for that week.
One Time Cleans and First/Initial cleans will be due upon completion of service. Dog Doody Patrol will turn the Client's account over to collections if payment becomes more than 30 days late.
All recurring services are pre-billed on the 1st of each month. If the Client's card is declined, services will be discontinued immediately until the issue has been resolved. If more than 30 days have passed since the last scheduled clean-up, the Client will be billed for a first-time or initial clean-up. DDP will only pause service for periods of 30 days. If service does not resume after the 30-day period, the Client will be removed from the schedule.
It is Dog Doody Patrol's mission to leave the Client's yard as poop-free as possible. Our Clients can always count on us to clean your yard to the best of our ability. DDP understands that yard maintenance may not always be easy to keep up with. The Client understands that finding dog poop in tall grass or in a yard full of leaves or other debris can be challenging and can be missed in these types of circumstances. If the grass is tall when DDP is scheduled to scoop the yard, dog waste can be missed. When DDP returns for the next scheduled visit, any waste that was missed will be collected, assuming the yard has since been maintained. Please let DDP know as soon as possible if an excessive amount of pet waste is missed by emailing: email@example.com.
Dog Doody Patrol may collect personal information from the Client on DDP Sites or through any other digital or personal communication with the Client. Information collected by DDP is voluntarily provided by the Client and may include information such as the Client's name, email address, phone number, and physical address. Dog Doody Patrol's Sites may collect general information about the service the Client is requesting, such as the type of property and area needing service, the type and number of pets you have, and general information about your pet's behavior. DDP collects information about the Client in order to provide the customer with our services. DDP uses personal information about our users for a variety of purposes related to DDP business. Client information is for Dog Doody Patrol use only. DDP will never sell your information or send it to third parties. DDP may provide user information to third-party service providers or vendors for purposes of, including, without limitation, processing Client payments or sending information to you, data tracking, maintenance or development of DDP's System. DDP may also share Client's personal information in connection with law enforcement requests or in response to investigations, subpoenas, court orders, or other legal processes to establish or exercise DDP's legal rights or defend against legal claims or as otherwise required by law.
We reserve the right to shut down operations fully between Christmas and New Year's Day. The Client will be billed at the normal monthly rate unless poop is fully scooped otherwise during our shut down.
Payment is due on the 1st of each month. Bill is considered late on the 3rd of each month. A $10 late fee will be applied to each bill that is late.
All questions or concerns can be sent to firstname.lastname@example.org